Frequently Asked Questions
Car detailing is essential for your vehicle. It helps to protect the paint, interior and exterior which ultimately adds value to the resale value of your vehicle. People have many questions when it comes to car detailing. At Attention To Detail, we have seen it all and have experience in all areas of car detailing. We have compiled the following FAQ list to answer some of the questions we often get asked. If you have any more questions, please do not hesitate to get in touch with us. We will happily do our best to answer any of your questions.
Are you a mobile detailer?
The processes and packages that we offer require the use of specialised equipment, products and lighting and our results can only be achieved in a controlled studio environment. Therefore all work is carried out from our detailing studio.
Do you have credit card facilities?
Yes, we accept MasterCard, Visa and American Express. Payments in cryptocurrency can also be made with prior arrangements.
Do you only work on cars?
Not at all. We work on quite a number of motorcycles and any other luxury toys customers may have.
I only need a basic cheap wash, do you do that?
Unfortunately we don’t do any basic car washes and would recommend a general mobile detailer or a cash wash.
What are your operating hours? How do I make a booking?
We operate Monday-Friday via appointment only. Please contact us via email, txt message or a phone call. Please be aware we can not always answer the phone if we are currently with a client’s vehicle but we encourage you to leave a message and we will get back to you.
I am looking at buying a new vehicle and they are offering "paint protection" for quite a bit of money with a lifetime warranty, should I do this to my new vehicle?
We never recommend the coatings that dealerships apply in their yards as they are never good value for money and are of very poor quality, usually imported from China by their supplier. Please see our paint protection range in our services section for more information for the differences between coatings. There is also no such thing as lifetime warranty paint protections, this is just pure marketing to trick unsuspecting customers into making a purchase.
I would like some work done to my vehicle but it doesn’t really fall into any of your packages, would you still be able to do it?
Absolutely. Please contact us with any special needs that you may require that don’t necessarily fall into one of our categories.
I have seen a range of car care products in supermarkets and general autoparts stores, is this what you use?
Most off the shelf products from large retailers are not suitable for our high level quality of work. We pick and choose the best products from around the world that deliver the absolute best results, regardless of price.
I heard you should only ever polish a car by hand and never use a machine, is this true?
The general word “polish” is unfortunately used to describe many different types of products. Many people will call a wax, a sealant or a glaze a polish, which is technically not correct. In the professional industry a polish is used to describe a very fine abrasive that can break down paint through mechanical force and heat to remove imperfections such as swirl marks. These types of abrasives are only suitable to be used by a machine as trying to use them by hand leads to inconsistent removal of the clear coat usually putting more scratches into it then you are trying to remove. Most people applying a product by hand are generally applying a sealant or a glaze to the vehicle which sits on top of the clear coat and can artificially disguise swirl marks and lift gloss levels.
Do machine polishers cause holograms or swirl marks?
Swirl marks are microscopic scratches in the clear coat caused by something rough and abrasive (such as dirt) being rubbed into it, nearly always caused from washing and drying a vehicle. Machine polishing doesn’t cause swirl marks unless a pad is dirty and is scratching the clear coat.
Holograms in the clear coat however are caused by machines, mainly rotary polishers. These can be easily eliminated by correct finishing techniques. The combination of a professional grade machine, quality product and a trained operator ensure no holograms or swirl marks are caused. The only time these are caused is when one of these three elements is downgraded.
We have a lot of experience fixing clear coat that has been mistreated from incorrect machine polishing.
What’s the difference in paint protection film and paint protection coatings?
Paint protection film (PPF) is a physical barrier of polyurethane film (not vinyl) that is designed to absorb and disperse the impact from stone chips (think of how a Kevlar vest works at stopping a bullet), scrapes and scratches to protect the paintwork underneath. These films are incredibly strong and virtually invisible on the vehicle and sometimes referred to as “clear car bras”. Most parts of a vehicle can be wrapped in PPF.
Coatings on the other hand are a silica based chemical that bonds to the paintwork to protect against UV, chemical etching and light marring. These coatings increase gloss of the paintwork and due to their strong hydrophobic properties make cleaning a vehicle much easier. It is possible to use a coating on top of PPF to get the best of both worlds.