Frequently Asked Questions
Car detailing is essential for your vehicle. It helps to protect the paint, interior and exterior which ultimately adds value to the resale value of your vehicle. People have many questions when it comes to car detailing. At Attention To Detail, we have seen it all and have experience in all areas of car detailing. We have compiled the following FAQ list to answer some of the questions we often get asked. If you have any more questions, please do not hesitate to get in touch with us. We will happily do our best to answer any of your questions.
Are you a mobile detailer?
The processes and packages that we offer require the use of specialised equipment, products and lighting and our results can only be achieved in a controlled environment. Therefore all work is carried out from our studio in North Shore. *Special exceptions may apply, please contact us to discuss.
Do you have credit card facilities?
Yes, we accept MasterCard, Visa or Paypal.
Do you only work on cars?
Not at all. We work on quite a number of motorcycles and any other luxury toys customers may have.
I only need a basic cheap wash, do you do that?
Unfortunately we don’t do car washes as that is not the business we are in.
What are your operating hours? How do I make a booking?
We operate Monday-Friday via appointment only. Please contact us via email, txt message or a phone call. Please be aware we can not always answer the phone if we are currently with a client’s vehicle but we encourage you to leave a message and we will get back to you.
I am looking at buying a new vehicle and they are offering "paint protection" for quite a bit of money with a lifetime warranty, should I do this to my new vehicle?
No! Please contact us regarding this, as what the dealerships call “paint protection” and what professional studios call paint protection are two very different things. The “lifetime warranty” may also not mean what you think as most dealership products will be gone from the vehicle in less then 6 months. We have a tech article written up on the website and would highly suggest reading it prior to buying your new car.
I would like some work done to my vehicle but it doesn’t really fall into any of your packages, would you still be able to do it?
Absolutely. Please contact us with any special needs that you may require that don’t necessarily fall into one of our categories.
I have seen a range of car care products in supermarkets and general autoparts stores, is this what you use?
No. Most off the shelf products from large retailers are not suitable for our high level quality of work. We pick and choose the best products from around the world that deliver the absolute best results, regardless of price.
I have never heard of a lot of the brands listed on your website, why is that?
The products listed on our website and the ones we use are some of the best products from around the world and are designed for enthusiasts and professionals that take car care seriously. These types of products are generally not seen in retail chain stores where most people come across car care brands.
I heard you should only ever polish a car by hand and never use a machine, is this true?
This could not be further from the truth and is usually said by those who have not had proper training, do not understand the differences between types of machine polishers (random orbital, rotary and dual action) or simply lack the experience to use one. When machines are used correctly in the hands of a trained paint correction professional, they achieve the best possible results for your vehicle.
Do machine polishers cause holograms or swirl marks?
The combination of a professional grade machine, quality product and a trained operator ensure no holograms or swirl marks are caused. The only time these are caused is when one of these three elements is downgraded. Here at Attention To Detail a large percentage of our work is correcting paintwork that has been exposed to cheap machines, poor quality products or inexperienced hands.
What’s the difference in paint protection film and paint protection coatings?
Paint protection film (PPF) is a physical barrier of polyurethane film (not vinyl) that is designed to absorb stone chips, scrapes and scratches to protect the paintwork underneath. These films are incredibly strong and virtually invisible on the vehicle and sometimes referred to as “clear car bras”. Most parts of a vehicle can be wrapped in PPF. Coatings on the other hand are a silica based chemical that bonds to the paintwork to protect against UV, chemical etching and light marring. These coatings increase gloss of the paintwork and due to their strong hydrophobic properties make cleaning a vehicle much easier. It is possible to use a coating on top of PPF to get the best of both worlds.