Frequently Asked Questions

Car detailing is essential for your vehicle. It helps to protect the paint, interior and exterior which ultimately adds value to the resale value of your vehicle. People have many questions when it comes to car detailing. At Attention To Detail, we have seen it all and have experience in all areas of car detailing. We have compiled the following FAQ list to answer some of the questions we often get asked. If you have any more questions, please do not hesitate to get in touch with us. We will happily do our best to answer any of your questions.

Do you do any mobile work?

The services that we offer require the use of specialised equipment, products and lighting and our results can only be achieved in a controlled studio environment so all work is carried out in our purpose built workshop.

Do you have credit card facilities?

Yes, we accept MasterCard, Visa and American Express. All EFTPOS transactions attract a 1.9% surcharge.

Do you only work on cars?

Not at all. We work on quite a number of motorcycles and any other luxury toys customers may have.

I only need a basic cheap wash, do you do that?

Unfortunately we don’t do any basic car washes, we specialise in paint correction and protection packages.

What are your operating hours? How do I make a booking?

We operate Monday-Friday 8.30AM to 5.00PM. Please contact us via email, txt message or a phone call to make a booking otherwise feel free to pop into our studio. Please be aware we can not always answer the phone if we are currently with a client’s vehicle but we encourage you to leave a message and we will get back to you.

Do machine polishers cause holograms or swirl marks?

Swirl marks are microscopic scratches in the clear coat caused by something rough and abrasive (such as dirt) being rubbed into it, nearly always caused from washing and drying a vehicle. Machine polishing doesn’t cause swirl marks unless a pad is dirty and is scratching the clear coat.

Holograms in the clear coat however are caused by machines, mainly rotary polishers. These can be easily eliminated by correct finishing techniques. The combination of a professional grade machine, quality product and a trained operator ensure no holograms or swirl marks are caused. The only time these are caused is when one of these three elements is downgraded. 

We have a lot of experience fixing clear coat that has been mistreated from incorrect machine polishing.

What’s the difference in paint protection film and paint protection coatings?

Paint protection film (PPF) is a physical barrier of polyurethane film (not vinyl) that is designed to absorb and disperse the impact from stone chips (think of how a Kevlar vest works at stopping a bullet), scrapes and scratches to protect the paintwork underneath. These films are incredibly strong and virtually invisible on the vehicle and sometimes referred to as “clear car bras”. Most parts of a vehicle can be wrapped in PPF.

Coatings on the other hand are a silica based chemical that bonds to the paintwork to protect against UV, chemical etching and light marring. These coatings increase gloss of the paintwork and due to their strong hydrophobic properties make cleaning a vehicle much easier. It is possible to use a coating on top of PPF to get the best of both worlds.